FAQ
Popular questions from our customers
What is Kadmart ?
Kadmart is a visionary company dedicated to redefining modern living through iconic, design-led brands.
Kadmart Home & Garden is our flagship brand, specialized in curated home essentials, including products for living spaces, kitchens, dining, and outdoor areas. We focus on blending timeless elegance with everyday functionality to transform your home into a space you love.
Together, we transform living, dining, kitchen, and outdoor spaces into extraordinary sanctuaries of style and soul.
Where do you deliver ?
We ship all over the world. Shipping costs will apply, and will be added at checkout. Shipping availability and costs are calculated during checkout based on your location. For full details, visit our Shipping Policy page.
We run discounts and promotions all year, so stay tuned for exclusive deals. Subscribe to our Newsletter !
How long will it take to get my orders ?
It depends on where you are. Overseas deliveries may take anywhere from 5-16 days. Delivery details will be provided in your confirmation email including tracking number.
Can I track my order ?
Yes! After your order is shipped, we’ll send a tracking link to your email. You can also track your package under the "My Account" section on our website.
What is your Return & Refund policy ?
We accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Visit our Refund Policy page for step-by-step return instructions.
What payment methods do you accept ?
We accept secure payment methods including :
- Major credit and debit cards (Visa, MasterCard, etc.)
- PayPal
- Other secure online payment systems
How is my order payment processed ?
When you place an order, we work with your bank to validate the payment method. This process may result in a temporary hold or 'pending' charge, ensuring the funds are available. Please note this isn’t an actual charge—your bank will finalize or release the authorization based on their policies. For specific details regarding these holds, we recommend contacting your bank directly.
Do you collect sales tax ?
Orders may be subject to applicable taxes based on the destination country or province unless valid tax exemption documentation is provided. For questions or support, please contact us directly.
Can I cancel or modify my order ?
Yes, but only within 24 hours of placing the order. Contact us as soon as possible if changes are needed. Once processing begins, modifications may not be possible.
Do I need to create an account in order to place an order ?
No, you do not need to set up an account to place an order. However, creating an account provides benefits like saving your shipping information, tracking your order history, and accessing product warranty details. Additionally, we will be adding more features to your account page in the near future to enhance your shopping experience.
Do you offer gift options ?
We occasionally offer gift-wrapping services and personalized messages during special promotions and gifting campaigns. These limited-time options add an extra touch of elegance and thoughtfulness to your purchases—stay tuned for updates on upcoming offers. Subscribe to our Newsletter !
Are your products environmentally friendly ?
We strive to source products from eco-conscious suppliers, focusing on sustainability and quality. Look for the "Sustainable Choice" tag on select items.
How can I contact Kadmart ?
We’re here to assist you ! Reach us via:
- Contact Page: Click here, Or
- Email: support@kadmart.com
We typically respond within 24–48 hours on business days.
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