Shipping policy

At Kadmart, we aim to provide you with a seamless shopping experience. Below, you'll find all the essential shipping details you need to know.

Order Processing Times

After placing an order, please allow 3 - 7 business days for processing and production time before your order is shipped. Please note that processing times exclude weekends and holidays. Orders received after 5pm will be processed the next business day. Any changes in processing times due to peak periods or unforeseen circumstances such as COVID-19 will be promptly updated on our website.

Domestic and International Shipping

We offer shipping to both domestic and international locations. Our domestic shipping covers all regions within the country. For international shipping, please refer to the following estimated delivery timelines:

• Domestic Shipping: 2 – 8 business days
• International Shipping: Shipping times may vary depending on the destination country. Please refer to our estimated delivery timelines during checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free shipping on orders over a certain threshold, which will be clearly communicated during checkout. Please note that customers may incur additional fees such as duties and taxes for international orders.

Local Delivery

We currently offer local delivery options for select areas. For local delivery, please follow the instructions provided at checkout. Our local delivery coverage area will also be clearly communicated during the checkout process.

Returns, Changes, and Cancellations

We want you to be completely satisfied with your purchase. If for any reason you need to make a return, change, or cancel your order, please refer to our dedicated return policy. You can cancel your order within 24 hours of placing it with no penalty. For changes to your order or in the event of a lost or damaged item, please contact us immediately, and we will assist you accordingly.

Potential Service Interruptions

While we strive to deliver your order on time, there may be circumstances beyond our control that could cause shipping delays, such as natural disasters or weather conditions. We do not guarantee exact delivery times as shipping delays are the responsibility of the shipping company. We appreciate your patience and understanding during such instances.

FAQs

I just placed an order, when will it ship ? Please allow 3 - 7 business days of processing and production time for your order to ship out.

How long is the shipping time ? Average time: 2 – 8 business days

Can I cancel my order ? Yes, you can cancel your order within 24 hours of placing it with no penalty. Simply send us an email with the subject line "CANCEL".

I have entered an incorrect address ! If you have entered an incorrect address, please reply to your order confirmation email with the correct information within 24 hours, and we will make the necessary corrections.

My item arrived damaged : If your item arrives damaged, please contact us with your order number and a picture of the damaged product. We will be happy to send out a replacement free of charge.

I have a question that wasn't answered, can you please help ? Of course ! Please feel free to contact us, and we will do our best to assist you within 24 hours.

We value your satisfaction and aim to provide you with a happy shopping experience at Kadmart !